Viator tours - Review 

What is Viator?

Viator is like a one-stop shop of local experiences, anywhere in the world. 

You will find a HUGE  range of day tours from the ‘must do’ to ‘ooh, I didnt know I could do that’. 

It’s a website where you can explore a range of possibilities at your fingertips. Then all you need to focus on is creating long-lasting travel memories. 

What's on the Viator platform?

You are spoilt for choice with over 300,000 bookable experiences in over 190 countries. This is the place to check out if you need some travel inspiration. 

On the platform, travellers can find and book the following Viator tours: 

Day tours

Your regular guided sightseeing tours by foot, bus or boat

Classes and workshops

Think cooking or photography.

Cruises

Explore cities or countryside for an hour, a day or a mini multi day.

Activities

Can be as adventurous as you like, from wine tasting to hiking or quad biking.

Attraction tickets

To museums, art galleries, attractions like Eiffel Tower or save waiting time with skip the line tickets.

City passes

Purchasing one ticket that gives you access to multiple attractions for a discount.

Transportation services

Airport transfers by bus or private car.


The benefits of booking with Viator

  • Flexible cancellation
    Free cancellation on most experiences, up to 24 hours in advance.
  • Flexible payments
    Offer flexible ‘reserve now & pay later’ feature. So you can secure now without fearing you may miss out later. 
  •  Wishlist feature
    To keep your personal bucket list of experiences in the one place.
  • Search filters
    Making it easier to search for specific categories, for example, by region, city, activity or landmark.
  • 24/7 customer service - help is available no matter where you are or what time zone.

Viator is a third party booking site. That means they act as the middleperson between you and the tour operator. It works on the same principle as booking.com.

This concept brings with it its own pro's and con's.  Lets take a look at the advantages first.

Advantages of using Viator?

  1. 1
    Trustworthiness -  The big advantage is that Viator is owned by Trip Advisor. Many travellers, including myself, go to Trip Advisor to get advise or check reviews before they book. Now you can rely on Viator as well.
  2. 2
    Set the language & currency - Before you start searching, click on the world icon at the top of the home page to select your language and currency that suits you.
  3. 3
    Compare and choose - Save time by viewing price and details of several tour companies in the one place. Avoid jumping around various websites.
  4. 4
    Reviews & ratings -Read about other travellers reviews before making your decision. Viators current standing on Trustpilot is quite high.
Viator tours rating on trustpilot showing 4.3 stars

Disdvantages of using Viator?

The disadvantages of using third party websites are common no matter what you are buying. What is listed below applies to other sites like booking.com 

  1. 1
    No direct communication -  Viator acts like a middleman between travellers and tour operators. Therefore, sometimes there can be unclear information or not enough detail. That means you dont have the option to contact the operator directly yourself.
  2. 2
    Substandard customer service - Upon reading reviews, its clear that some travellers have had less than desirable experience with Viator’s customer service. But in saying that, the same can be said for all companies in any field. You’ll always find one person that is having a bad day. 
    I do notice however that the complaints are mainly about the experience they had with the local tour company. So I feel its always important to read the reviews of the tour before committing.

The verdict?

Big thumbs up!

Spend less time searching and more time making memories. 

As Trustpilot shows majority positive reviews with the odd bad one, I have no hesitation in recommending Viator. 

Click on the image  to start exploring now.

 Where will you explore next? 

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